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New to Peachtree
Q: Why should I consider Peachtree Quantum?
A: Peachtree Quantum is designed for larger companies that have more than 5 users and require a high capacity, high performance, accounting application.
Q: I'm not currently using a Peachtree solution. How easy is it to migrate my data to Peachtree Quantum?
A: Converting data to Peachtree Quantum follows the same simple and flexible process used to migrate data to other Peachtree products. Specifically, Peachtree Quantum includes conversion utilities to migrate data from QuickBooks, One-Write Plus and DacEasy. In addition, customers may selectively import accounts receivable data, accounts payable data, payroll data, general ledger data, inventory data, jobs data and time/expense data from a comma separated text file field by field.
Q: Is Peachtree Quantum guaranteed?
A: Peachtree Quantum is backed by a no risk, 90 day, money-back satisfaction guarantee. If you're not completely satisfied, return the product to Sage within 90 days for a full refund on your purchase price. That means you can try it with no risk whatsoever. If for some reason you are not fully satisfied with this product, contact our Customer Service Center and they will assist you by providing a return authorization number. You can reach our Customer Service Department by calling 1-866-835-9323.
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Product Questions
Q: How is Peachtree Quantum different from other Peachtree products?
A: Peachtree Quantum is the most powerful, comprehensive, top-of-the-line product in the Peachtree family. Designed to accommodate 10, 15, 20, 30 or 40 named users, Peachtree Quantum offers significant performance gains when compared to Peachtree products. In addition to significant performance benefits, Peachtree Quantum also comes with one year of unlimited access to support, product updates and upgrades.
Q: What type of company should consider upgrading to Peachtree Quantum?
A: If you answer yes to one or more of the following, you should consider upgrading to Peachtree Quantum:
- Do you feel your company is outgrowing your current software?
- Do you have more than five users that need access?
- Do you need more flexibility and control in setting up and maintaining user security?
- Are you experiencing long save times for certain transactions?
- Are you experiencing long load times for certain reports?
- Do you have large data requirements?
- Have you considered switching to another accounting solution, but are concerned about the high costs of implementation, data conversion, training, and maintenance?
Q: Why consider Peachtree Quantum as an alternative to a mid-market solution?
A: If you answer yes to one or more of the following you should consider upgrading to Peachtree Quantum:
- You’re looking for an accounting and business management solution that costs tens of thousands of dollars less in license and maintenance fees than the alternative.
- You’re looking for a solution that you can purchase and receive support directly from the vendor versus a reseller.
- You’re looking for a solution that has just the right amount of functionality you need so that you’re not paying for features you don’t need or use.
Q: How does Peachtree Quantum compare to QuickBooks Enterprise Solutions?
A: Peachtree Quantum is two times faster than QuickBooks Enterprise in save times and can accommodate more customer, product and vendor information than QuickBooks. Peachtree Quantum also offers customers more choices, control and flexibility when setting up their books from a job costing, inventory, reporting, security and time and expense perspective. This ability to customize allows customers to more accurately represent and review how their business is doing.
Q: Does Peachtree Quantum include all of the accounting features that Peachtree is known for?
A: Yes, Peachtree Quantum includes all of the features that make Peachtree so popular with businesses that value their accounting such as: real, double-entry accounting, audit trails, and automatic accounting checks, along with unique “screen level security” which protects the security of your information. Peachtree also provides you with extensive reports and control you need as your company grows, ensuring the accuracy you need to get the numbers right and increase your profits.
Q: Is there a trial version of Peachtree Quantum available?
A: Yes, we offer three convenient ways for you to try Peachtree Quantum. If you are in a hurry, we offer a real-time version where you can access the product almost immediately. Or if you’d like to spend more time evaluating the software, we offer a 40-use version available which you can download right now or we can ship it to you for no charge. Click here to access the trial options that we have available to you.
Q: Can my accountant still manage my files if I'm using Peachtree Quantum?
A: Absolutely! Peachtree Quantum has a special offer for Accountants - it’s called Peachtree by Sage - Quantum 2010 Accountants’ Edition and it will allow your Accountant to continue to work with your files just as they did before!
Q: Is Peachtree Quantum available in industry-specific versions?
A: One of the many benefits of upgrading to Peachtree Quantum is that it includes all of the industry-specific functionality for Manufacturing, Distribution, Construction and Nonprofits. Peachtree Quantum is the most comprehensive product in the Peachtree line.
Q: I am on a Peachtree industry solution; will I lose my industry-specific Peachtree features if I move to Peachtree Quantum?
A: No, in fact you will retain all of your existing features plus get the added performance and functionality exclusive to Peachtree Quantum.
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Ease of use
Q: How easy is it to use Peachtree Quantum?
A: Peachtree Quantum was designed with ease of use in mind. Customers like you helped us design this new product. Hundreds of hours were spent with customers resulting in a new design to offer streamlined navigation, more comprehensive data access and workflow. Try it now!
Q: My company is growing. Will it be easy for new employees to get started on Peachtree Quantum?
A: Peachtree Quantum may be the most powerful solution in the Peachtree family, but is very easy to use. New customers will find it easy to navigate the product. Peachtree Quantum comes with a Setup Guide and Preparation Checklist, Intuitive Navigation Aids, a Guided Tour and over 20 instructional demos.
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Reports
Q: What type of reporting comes with Peachtree Quantum?
A: Peachtree Quantum comes with several report options so that you can get the information you need, the way you need it. The product contains more than 140 pre-built reports, plus Crystal Reports® 2009, the industry leading reporting writing tool for accounting software allowing you to create virtually unlimited reports.
Q: How easy is it to customize Peachtree Quantum reports?
A: Peachtree Quantum includes Crystal Reports® 2009, the ultimate in flexibility when creating custom reports. In addition, more than 140+ business reports can be customized to meet the needs of your business. Customizing includes the ability to specify filter criteria, add additional report fields, as well as remove unneeded fields. All industry-specific reports for Manufacturing, Distribution, Construction and Nonprofits are also included in Peachtree Quantum.
Q: Will my current Crystal Reports® 2009 work with Peachtree Quantum?
A: Yes, previously created reports will be converted to Peachtree Quantum.
Q: Will my customized forms, reports, and financial statements convert to Peachtree Quantum?
A: Yes, all custom forms, reports (including Crystal Reports® 2009) and financial statements will be migrated to Peachtree Quantum during the conversion process.
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Security
Q: My company is becoming more and more concerned about the security of sensitive financial data. Isn't it risky to let so many employees access the accounting system?
A: Peachtree Quantum has numerous advanced security controls ranging from screen-level security to prior period locking. While Peachtree Quantum offers this advanced functionality, user security setup has been optimized to assist you to simply and quickly configure multiple users and security rights. Peachtree Quantum offers role-based security, whereby, users can be assigned to specific security roles which limit access to data and functional areas. This gives you the control necessary to allow multiple users to access Peachtree Quantum only in the manner that is appropriate for their job function which reduces exposure to security risks.
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Support & Training
Q: How do I activate my Business Care Plan so that I can begin using support and receive my updates / upgrades?
A: Your Business Care Plan will be activated upon purchase. You may either call us at 1-866-835-9323 to register or do so online by visiting www.peachtree.com/registration.
Q: Will my current Peachtree support plan include support for Peachtree Quantum?
A: Please call our Peachtree Quantum Customer Service Department at so that we may assist you with this process.
Q: Where do I go for technical support or if I need assistance with the product?
A: All Peachtree Quantum customers receive one year of access to support 6 from the purchase date. This includes Live Chat Assistance, e-mail support and priority phone support at 1-800-840-7601. Our highest level of support technicians will be available for you. Our Support Center is open Monday - Friday 8:30 AM to 8:30 PM ET.
As always, you will have 24x7 access to the Peachtree Knowledge Center, our extensive online library of "tech tips" and frequently asked questions. If you have a question, try looking in our Knowledge Center for a fast answer first!
Q: How do I install Peachtree Quantum if I have a firewall?
A: Click here for installation tips and details regarding firewalls.
Q: Do you offer local training and assistance?
A: Yes, we offer training and local assistance through our Peachtree Certified Consultant program. If you would prefer onsite assistance with your product, please click here to locate a Peachtree Certified Consultant in your area.
Q: Are there self-training materials available for Peachtree Quantum, similar to the Hands-On guides you have for the current Peachtree products?
A: Yes, while Peachtree Quantum is easy to use, it comes with 4 self-study guides to help you get the most out of your application. The guides includes are as follows: Basic and Advanced, Forms & Financials and Crystal Reports® 2009.
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Purchase Information
Q: How can I get more information about Peachtree Quantum?
A: You can find out more information by calling 1-800-871-1735.
Q: How can I purchase Peachtree Quantum?
A: Peachtree Quantum is sold by Sage. You may call 1-800-871-1735 and speak to a Peachtree Quantum Sales Specialist.
Q: Do you offer a discount for current Peachtree users?
A: Yes, we do. Please call 1-800-871-1735 for the most current offering.
Q: What if I change my mind - what is your return policy?
A: We support Peachtree Quantum with a no risk, 90 day, money-back satisfaction guarantee. If you're not completely satisfied, return the product to Sage Software within 90 days for a full refund on your purchase price. That means you can try it with no risk whatsoever. If for some reason you are not fully satisfied with this product, contact our Customer Service Center at 1-866-835-9323 and they will assist you by providing a return authorization number.
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Technical Information
Q: How does Peachtree Quantum measure up with regard to performance, stability and database connectivity?
A: Peachtree Quantum has been optimized for multi-user performance. See performance chart for more details.
Q: What are the system requirements for Peachtree Quantum?
A: Click here for a complete listing of Peachtree Quantum system requirements
Q: What type of database is Peachtree Quantum built on?
A: Peachtree Quantum is built on Pervasive for Workgroups 10.0.
Q: Is Peachtree Quantum supported in a terminal services environment?
A: Yes, Peachtree Quantum offers remote access to your data via Terminal Services.
Q: Will Peachtree Quantum be able to handle a larger database size than current Peachtree programs (more inventory, more employees, more transactions, etc.)?
A: Yes, Peachtree Quantum was designed for larger companies and will easily handle larger transaction volumes.
Peachtree Quantum has been extensively tested at larger database sizes. You can reasonably expect to support database sizes that are 300 to 500MB, however, results may vary based on different factors.
Some of the factors that could impact performance are as follows:
- The number of users that concurrently use the system
- Processor speed
- RAM
- Amount of data – in open fiscal years and / or past years
- Network or multi-user configurations
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Peachtree & 3rd Party Add-ons
Q: Is Peachtree Quantum compatible with Peachtree Simple Payroll?
A: Yes. Peachtree Quantum is fully compatible with the Peachtree Simple Payroll 8, ensuring that you can continue to run your payroll in-house.
Q: What are my options if I want to outsource my payroll processing?
A: You can sign up for Peachtree Managed Solutions, the only full-service payroll solution that’s integrated with Peachtree Quantum.
Q: Will Peachtree Quantum support all of the current online Peachtree products and features?
A: Yes, all current online products and features associated with the Peachtree product line will be supported in Peachtree Quantum such as: Peachtree Online Banking, credit card processing, Peachtree Bill Pay, Peachtree Payroll Service and Online Backup.
Q: Is ACT! compatible with Peachtree Quantum?
A: Yes, in fact the ACT! Link for Peachtree will be included with Peachtree Quantum.
Q: Are the FAS fixed asset products compatible with Peachtree Quantum?
A: Yes, FAS for Peachtree by Sage will ship with Peachtree Quantum which will support up to 200 assets. In the event that you require more than 200 assets, click here to find out more about FAS 50 Asset Accounting — Peachtree Edition which will support up to 1000 assets.
Q: Is there an import/export feature in Peachtree Quantum?
A: Yes, you may selectively import accounts receivable data, accounts payable data, payroll data, general ledger data, inventory data, jobs data and time/expense data from a comma separated text file, field by field.
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