PASSWORD RECOVERY SERVICE: This document is being sent via e-mail in response to your specific inquiry and is considered a transactional or relationship message, which is specifically excluded from the federal law regulating unsolicited commercial e-mail communication. • User IDs and passwords are case sensitive. When opening your Peachtree Accounting company, make sure you type the user ID and password exactly as it is set up in the user record in Maintain Users. For example, Password, PASSWORD and password are all different. If you are sure you have the correct user ID and password, but Peachtree is not accepting them, make sure your CAPS LOCK key is not activated. • If your password in a prior version of Peachtree Software does not fit into the user ID or password field in the new release, type the first 9 characters of your password into the fields and click OK. For more information, see the “Company Administration” chapter of the User’s Guide. If you have followed the above procedures, and are still experiencing problems with passwords, please follow the Peachtree Accounting Express User ID / Password Recovery Service instructions below. Express User ID / Password Recovery Service In the unfortunate event that you lose or forget your user IDs or passwords and you cannot open your Peachtree Accounting company, an express recovery procedure is now available. Our Peachtree Accounting Express User ID / Password Recovery Service will be able to recover your user IDs and passwords over the telephone and in most cases, within 1 business hour. The Password Recovery Service requires a signed Letter of Consent from a legally authorized user in order to recover the ID or password. We understand that your time is valuable. Please keep in mind that, for the protection of your data, the Express password Recovery Service is a structured process. We must receive all of the requested information before we can begin the recovery procedures. Complete all information on this application form, including the letter of consent, and Email to Solutions@ByardLLC.com or Fax to 304-905-8751. Note: This service is only available during regular Sage Customer Support Center hours: Monday-Friday, 8:30 AM – 5:30 PM Eastern, except major holidays.

Please complete the information below and fax to 304-905-8751 or email to Solutions@ByardLLC.com

Application for Express Password Recovery Service Customer ID #:_________________________________ Company Name: ___________________________________ Contact Person: ___________________________________ Telephone:_______________________________________________ Password recovery is a chargeable service and Peachtree requires a credit card number prior to starting the recovery process. Credit Card Type:_______________________________________________________ Credit Card Number: ___________________________________________ Expiration: ______________________Security code _____________________ Card Holder’s Name: Billing Info: (Name, Address, City, State, Zip for billing statement) ______________________________________________________________________ _____________________________________________________________________ A Letter of Consent from an Officer of Your Company For security reasons we require an authorized person to complete the following letter of consent form and return with your credit card information. This form will need to be completed in its entirety before we are able to recover your User IDs and Passwords. To Whom It May Concern: I, give my consent for Best Business Strategies and its employees to recover my User IDs and Passwords for my Peachtree Accounting data. The person(s) at my company that are authorized by me to call Best Business Strategies and receive this information is/are: ______________________________________________________________________ They can be reached at ( ) ______________________ - ext. __________________ I also understand and agree to a charge of $50.00 plus WV sales tax PER COMPANY requiring password recovery in our Peachtree Accounting program . Sincerely, X ------------------------------------------------------------------------------------------------------------------ Print Name____________________________________________________________ Title-------------------------------------------------- Date------------------------------------------------------